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Ensuring Customer Satisfaction

Hotels must constantly strive to meet and exceed customer expectations in order to remain competitive. This can involve providing a high level of customer service and ensuring that guests’ needs are met. 

Managing Staff

Hotel managers must be able to effectively manage staff in order to ensure that tasks are completed on time and in accordance with established standards. This can involve recruiting and training employees, as well as monitoring their performance and providing feedback. 

Staff Meeting
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Keeping Up With Industry Trends 

Hotels must stay up to date with industry trends in order to remain competitive. This can involve researching the latest technology, methods of marketing, and customer service techniques. 

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Cost Control

Hotels must be able to effectively manage their expenses in order to remain profitable. This can include negotiating contracts with suppliers, monitoring inventory, and minimizing wastage.

Adhering To Regulations

Hotels must adhere to local, state, and federal regulations in order to remain compliant. This can involve ensuring that safety regulations are met, as well as complying with any licensing and permitting requirements.

Serving Beer
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About the Author:  

Ken Gray has over 20 years in the Hospitality Industry.  He enjoys connecting to the customers, ensuring warm guest relations, while guaranteeing reoccurring business through steady employee improvements through a team-work/team building atmosphere.

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